faq

  • Technical Questions

  • Billing and Purchases

  • Courses and Programs

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  • Other Questions

  • Account and Memberships

I see the login page whenever I’m trying to access a course, but I’m already logged in…

Sometimes, the Aversity dashboard will automatically redirect you to the login page when trying to access a course or page inside the dashboard, even if you’re already logged in. This is usually a browser issue and can be solved easily by deleting your browser cache. Keep in mind that this will not delete your browser history or cookies. It’ll only delete saved files from websites you’ve visited. This is how you do this in Google Chrome (same process in Firefox)

  1. On your computer, open Chrome.
  2. On your browser toolbar, clickMoreand then More Tools and then Clear Browsing Data.
  3. In the “Clear browsing data” box, click the checkbox for Cached images and files.
  4. Use the menu at the top to select the amount of data that you want to delete. Choose the beginning of time to delete everything. Note: This option does not appear on all devices.
  5. Click Clear browsing data.

How to change your payout information

You can change your payout information by going to your profile settings in your Aversity account. You can change your Paypal email or choose a different type of payout.

How to access your Aversity dashboard or the product you’ve purchased? 

You can log in using the username and password you created upon your purchase. If you’ve forgotten your username and password and need help recovering it, visit the login page and use the form to recover your password, or contact support for help.

I forgot my username, password or email

If you need help with recovering your password, You can reach use the login form to easily reset your password. If you need help recovering your username, you can contact support and ask for your username.

If you need to recover your username or even password through our support team, you need to provide your account email and the 4 digits of the card used to purchase one of the programs you own.

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